Silkstone Common Junior And Infant School

Problems & Complaints

 

If I am worried about my child at school what should I do?

If you have concerns about your child on other occasions during the year please do not hesitate to come and talk to us. We are always willing to help.

What happens if my child has problems or difficulties when at school?

Every effort is made to give help and advice whenever it is needed. All members of staff are willing to help a child in difficulties in the playground or in the school buildings. For most problems the class teacher, who over time has built up a friendly and caring relationship with each child in his/her care, will be the main source of help and guidance. More serious problems would be referred to the Headteacher and parents informed if this was thought to be necessary.

If after doing this, or if it is something you don't feel you can talk to them directly about, you should contact Nicola Warhurst, our chair of governors, or one of the other governors.

You can do this by leaving a message at school in an envelope marked Private with one of our names on. Sally Park, our school secretary, will ensure that it gets to us. Whoever you write to will then contact you to explore what the issue is. What happens next will of course depend on what the problem is about.

What if I have a complaint to make?

Please come and discuss any concerns that you may have with the Headteacher and/or your child's class teacher. As required by the Education Reform Act 1988, the LA has a procedure whereby parents who seriously feel that the school is failing to meet its obligations under the Act may make a complaint. Such a complaint should be made in the first instance, to the Headteacher or to the school governors.

The Headteacher will be pleased to advise any parent on this matter should the need arise.

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